Booking into the plan
On a planned day, the windows offered online, on a client's link, by phone and to your office allow for the real drive to and from the stops around them, and never break a promise.
Online booking has always kept a fixed number of minutes between visits, because when it shipped the product had no idea where anybody would be. On a day you have planned as a route, it does.
The drive, not a guess. When the booking page, a client’s own link, the assistant on the phone or your office’s Find a time offers a window on a day with a saved plan for somebody bookable, the drive between the customer’s address and the planned stops on either side stands in for the fixed buffer — measured by the road, once per planned person-day. A window the plan cannot keep — one that would plan a stop already on the day outside the window or time its customer was promised, or push the day past closing — is not offered at all.
Only where it is honest. A day nobody planned, a person without a plan, a business on Starter, and a business whose capacity is a count of visits rather than one per person are all offered exactly as before. Before a customer has typed their address, the plan still speaks for its promises with the fixed buffer standing in; the moment the address is known, the real drive is what the windows allow for. A road the provider cannot measure just now falls back to the buffer rather than offering nothing.
The availability preview on the Online Booking settings page marks a day Plan-aware when a plan had a say. A booking that lands on a planned day marks the plan out of date, as any change to the day does; it never re-plans on its own. Professional, on the same Google Maps meter as the plan’s drive times.