Add a tip when you pay an invoice online
Ask customers for a tip at the moment they pay — off until you switch it on, one charge for both, no platform fee on the tip, and the tip recorded as income, never as the price of the work.
A house cleaner, a mobile detailer, the handyman who fixed the gate on a Saturday — their customers tip, and until now the only way to take one here was “cash is fine”. Now a customer paying an invoice online can add a tip on the same page, and the card is charged once for both.
Off until you turn it on. A tip prompt under a $4,000 invoice reads as presumptuous, so nothing changes for anybody who does not ask. The Owner turns it on under Organization → Payments: three percentages of your choosing (10, 15 and 20 to start) and a line in your own words — Tips go straight to the crew who did the work.
One question, one charge. With it on, the invoice page a customer opens from their email asks once, above Pay now: your line, the three percentages with what each comes to, Other for an amount of their own, and No thanks — chosen by default, so a customer who ignores the question pays exactly the invoice. The button says what the card will be charged before anything is. On the card page the invoice and the tip are two lines, and the receipt says Paid $150.00 and a $20.00 tip — thank you.
Income, never the price of the work. The invoice is paid by the invoice portion, exactly as it would have been. The tip lands as income of its own — category Tips, against the job and the customer, on your income list, your tax summary and your QuickBooks file — and never in the job’s revenue or its margin, because a tip is what the customer thought of the crew, not what the work cost. Your dashboard’s collected figure counts it and says how much of it was tips.
No platform fee on the tip. Our percentage is of the invoice you billed; a customer’s thank-you is not billing. Card processing applies to the whole charge, as it does on the card network. A $150 invoice with a $20 tip nets you $163.77 on the Starter plan.
If a customer’s bank later disputes the payment, the tip goes back with it, and comes back if you win. On every plan. What the Terms say about it is in section 5.